Posts Tagged ‘Support’

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New Feature: Field ID Knowledge Base

Wednesday, September 28th, 2011

As our customer base grows so has the demand for well written and detailed documentation. We are happy to launch our new site help.fieldid.com

The Old

The old Field ID Documentation

The old Field ID Documentation

Our old documentation had a lot of information but wasn’t organized for what users wanted to accomplish. As well, the look and feel of the site wasn’t up to the standards of our clean and sharp main website or the Field ID application. These were two of the main drivers behind moving to a wiki based system.

The New

The new and improved Field ID Documentation

The new and improved Field ID Documentation

Over the last two months our team has worked hard to completely re-write our documentation from the ground up. With this we have taken a new approach to our writing style and have organized topics into actions that users will want to complete. The documentation is broken into three main sections – Using Field ID, Administration and Field ID Mobile.

The Knowledge Base is detailed with pictures and step-by-step instructions to help you complete everything from setting up Email Notifications to creating a new Audit checklist. Each page in the documentation has a well laid out table of contents that will allow you to quickly jump to a point in the article.

Article Contents

Article Contents

On the left side there is a site search that will allow you to quickly find the topics that you need. The search is very simple and easy to use.

Search all articles

Search all articles

This new system has been in the works for a long time but we wanted to ensure that we launched with a lot of content and a great design. So, how did we do? Drop us an email and let us know.

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Apple’s iCloud and the Field ID Cloud Safety Model

Friday, June 17th, 2011

At Apple’s latest World Wide Developers Conference (WWDC) they announced iCloud – a service which stores all of your music, photos and documents in the cloud. While this concept isn’t new it does bring even more focus on the benefits of storing information in the cloud and not on your own servers.

Cloud Computing

Many of you have heard of Cloud Computing but are unsure of what it is or the benefits. Traditionally when companies invested in software that also meant investing in the hardware and staff to run the software. You were responsible for purchasing servers, installing them and installing software patches and upgrades. With Cloud Computing, you eliminate all of these tasks because you rely on your vendor, such as Field ID to manage all of this for you.

Imagine you have 10,000 songs on your laptop and your hard drive dies. Unless you’ve been diligent with backups (which I’m not) your songs are gone. With iCloud no problem. All of your songs would be pushed down to your new computer – problem solved.

The Cloud and Field ID

For over 4 years now we have been helping business move from a paper based safety process to an electronic one. Since Field ID stores all information fully secure in the cloud and not on your own servers you can access the information anywhere, anytime.

Imagine being at a job site and needing to know if the Preventative Maintenance was completed on your equipment. Instead of having a piece of paper sitting in a filling cabinet hundreds of miles away you can request that information from Field ID through your web browser. This also applies to all stakeholders in your safety program, whether it’s plant managers, technicians, operators, VP’s or OSHA auditors.

The Future of Cloud Computing and Safety

Many are saying with Apple’s iCloud Cloud Computing has gone mainstream. Apple is seen as the catalyst for pushing new technology to the masses – a great example of this is the iPad. Sure there were tablet computers well before the iPad but it wasn’t until Apple entered the space that the tablet computer market went mainstream. The same is expected for iCloud.

The benefits of Cloud Computing are impossible to ignore. From cost of deployment to on-going support it’s a win – hands down. What does this mean for you? Well, if you are about to head out to do a inspection or audit on a clipboard or digging through filing cabinets to find a safety report imagine logging in, performing a search and having everything you need in seconds.  That’s the future of safety and cloud computing!

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Why Does Field ID Need a Project Manager?

Friday, May 20th, 2011

Safety Compliance Project Manager

I suspect most of our blog readers do not frequent the careers section of the Field ID website.  If you have you would know that we are doing a lot of hiring.  One of the roles we are very eager to fill is the one for a project manager.  Why do we need a project manager at Field ID?  There are a whole bunch of reasons, but they all lead to one thing – customer success.  Below are a three reasons we are adding a project manager to our team.

1. Kick off is Critical

You don’t get a second chance to make a first impression.  The first few months of using any new software is the most important.  Whether it’s inspection software like Field ID for safety inspections or a new billing system there is bound to be a learning curve.  We strive to make Field ID as easy to use as possible to reduce this learning curve.  A project manager is there to guide you, step-by-step, to get up up and running easier and faster.

2. Ease of Use is not ONLY in Features

We realize ease of use is not ONLY accomplished through improved blank slates and more functional web pages.  Ease of use should also include support (check out our support options) and having an experienced project manager improves these support options for our customers.  Having someone guide you through your implementation definitely makes it easier.

3. Everyone’s Unique

Don’t get me wrong, we have been helping our customers with their implementation since day one.  But, as we get more diverse customers we realize that everyone’s unique.  We may have 10 customers that are all performing fire extinguisher inspections, but they all have unique requirements.  All Field ID users are unique, and we try really hard to make Field ID as configurable as possible.  Having a project manager that understands our customers unique requirements means your Field ID account will be tuned to your exact needs.

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Field ID Knowledge Base

Wednesday, May 11th, 2011

Many of you probably don’t know but we have a knowledge base with common answers to your questions about Field ID. Granted, up until now we haven’t had a ton of articles in there. However, with the recent addition of Tariq and Corey to the customer success team has meant that we now have time to get a ton of articles in there.

To view the knowledge base , click here.

Field ID Knowledge Base

Field ID Knowledge Base

Shortly the knowledge base will boast a series or articles addressing everything from how long until my handheld is delivered to what are Asset Type Groups. The nice thing about the knowledge base is that if you submit a ticket through our support system it will suggest articles that match your inquiry – as you type!  Our hope is that one of them will help you out.

Over the next week we are working hard to get more articles in there by reviewing old support tickets and entering any common questions or problems users have had.

Looking for something that isn’t in the knowledge base? Let’s us know!

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3 Years and Counting

Friday, May 6th, 2011

Today is a big day at Field ID – well for me it is. It marks my 3 year anniversary with Field ID, and what a 3 years it has been.

Over the years I have traveled to Montreal, Detroit, Chicago, Orlando, New Orleans, Atlanta, San Francisco, Las Vegas, Alabama, Pennsylvania, Mississippi and a few others. I have been in rigging shops all over the USA, completed crane inspections in 110 degree weather (I almost passed out) and crawled around bleach processing equipment all in the name of making better software to manage safety compliance.

My Safety Compliance Command Center (aka, my desk)

My Safety Compliance Command Center (aka, my desk)

As my day-to-day focus is on the product, Field ID, the change over the last 3 years has been nothing short of remarkable. The dedication from the entire development team and feedback from our customers is really what has made this possible. We have moved offices twice and are now going through our biggest growth phase ever. This will allow us to make Field ID faster, more feature rich and easier to use. To see what Field ID used to look like take a look at a blog post I wrote earlier this year.

We are currently working on our 4th release of 2011 and we are continuing to add new features as well as refining and polishing existing parts of the system. As we move further into 2011 we remain laser focused on safety to ensure that Field ID will solve your challenges in all areas of safety compliance.

Well, time to get back to work and get my 4th year underway.

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