As our customer base grows so has the demand for well written and detailed documentation. We are happy to launch our new site help.fieldid.com
Our old documentation had a lot of information but wasn’t organized for what users wanted to accomplish. As well, the look and feel of the site wasn’t up to the standards of our clean and sharp main website or the Field ID application. These were two of the main drivers behind moving to a wiki based system.
Over the last two months our team has worked hard to completely re-write our documentation from the ground up. With this we have taken a new approach to our writing style and have organized topics into actions that users will want to complete. The documentation is broken into three main sections – Using Field ID, Administration and Field ID Mobile.
The Knowledge Base is detailed with pictures and step-by-step instructions to help you complete everything from setting up Email Notifications to creating a new Audit checklist. Each page in the documentation has a well laid out table of contents that will allow you to quickly jump to a point in the article.
On the left side there is a site search that will allow you to quickly find the topics that you need. The search is very simple and easy to use.
This new system has been in the works for a long time but we wanted to ensure that we launched with a lot of content and a great design. So, how did we do? Drop us an email and let us know.